As a Field Support Engineer – Enterprise at Ensure, your main responsibility will be to provide technical support and assistance to customers in a field setting. You will be responsible for troubleshooting and resolving hardware and software issues, installing, and configuring computer systems, and providing training and guidance to end-users.

Key Responsibilities:

1. Responding to customer service requests and providing on-site support.
2. Troubleshooting and resolving hardware and software issues.
3. Installing and configuring Servers / Storage / Switches / Routers / Firewall Appliance / Back and Recovery Software and Appliances.
4. Conducting system upgrades and performing preventive maintenance.
5. Providing technical training and guidance to end-users.
6. Collaborating with other teams to resolve complex technical issues.
7. Documenting and tracking customer issues and resolutions.
8. Maintaining inventory of spare parts and equipment.
9. Adhering to company policies and procedures, including safety regulations.
10. Keeping up to date with the latest technology trends and advancements.

 Requirements:

1. Bachelor’s degree in computer science, Information Technology, or a related field.
2. Proven certified experience in providing technical support and troubleshooting.
3. At least 2 Valid maintenance, Install and deployment certification on DELL Storage / servers / networking/ Converged – hyperconverged / data protection solutions platforms and security solutions and products
4. Handson skills admin skills for Microsoft, Unix. Linux OS and VMware, Hyper-V hypervisors
5. Strong knowledge of Storage Area Networks configuration (fabric configuration, zoning, masking etc.)
6. Practical hands-on experience for backup & Recovery and DR solution (Veeam, Commvault, Veritas, Networker etc.) valid certification is a plus
7. Practical hands-on experience in HCI platforms (Nutanix, Vxrail, Hyperflex etc.) valid certification is a plus
8. Practical hands-on experience in Network Attached Storage, NFS/CIFS/SMB file sharing services
9. Practical hands-on experience in object storage solutions, object integration to major platforms
10. Good understanding of containers, micro-services and dev-opps platforms concepts
11. Practical hands-on experience in storage-based. File System and LVM level data replication, DR and HA solutions
12. Practical hands-on experience in external storage systems FC SAN, iSCSI attached block storage, CIFS/SNB/NFS file storage and Object Storage deployment and integration
13. Familiarity with networking protocols and troubleshooting techniques.
14. Excellent problem-solving and communication skills.
15. Ability to work independently and in a team environment.
16. Customer-oriented mindset and ability to provide exceptional customer service.
17. Valid driver's license and willingness to travel to customer sites.
18. Professional certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

As a Field Support Engineer – Enterprise at Ensure, your main responsibility will be to provide technical support and assistance to customers in a field setting. You will be responsible for troubleshooting and resolving hardware and software issues, installing, and configuring computer systems, and providing training and guidance to end-users.

Key Responsibilities:

1. Responding to customer service requests and providing on-site support.
2. Troubleshooting and resolving hardware and software issues.
3. Installing and configuring Servers / Storage / Switches / Routers / Firewall Appliance / Back and Recovery Software and Appliances.
4. Conducting system upgrades and performing preventive maintenance.
5. Providing technical training and guidance to end-users.
6. Collaborating with other teams to resolve complex technical issues.
7. Documenting and tracking customer issues and resolutions.
8. Maintaining inventory of spare parts and equipment.
9. Adhering to company policies and procedures, including safety regulations.
10. Keeping up to date with the latest technology trends and advancements.

 Requirements:

1. Bachelor’s degree in computer science, Information Technology, or a related field.
2. Proven certified experience in providing technical support and troubleshooting.
3. At least 2 Valid maintenance, Install and deployment certification on DELL Storage / servers / networking/ Converged – hyperconverged / data protection solutions platforms and security solutions and products
4. Handson skills admin skills for Microsoft, Unix. Linux OS and VMware, Hyper-V hypervisors
5. Strong knowledge of Storage Area Networks configuration (fabric configuration, zoning, masking etc.)
6. Practical hands-on experience for backup & Recovery and DR solution (Veeam, Commvault, Veritas, Networker etc.) valid certification is a plus
7. Practical hands-on experience in HCI platforms (Nutanix, Vxrail, Hyperflex etc.) valid certification is a plus
8. Practical hands-on experience in Network Attached Storage, NFS/CIFS/SMB file sharing services
9. Practical hands-on experience in object storage solutions, object integration to major platforms
10. Good understanding of containers, micro-services and dev-opps platforms concepts
11. Practical hands-on experience in storage-based. File System and LVM level data replication, DR and HA solutions
12. Practical hands-on experience in external storage systems FC SAN, iSCSI attached block storage, CIFS/SNB/NFS file storage and Object Storage deployment and integration
13. Familiarity with networking protocols and troubleshooting techniques.
14. Excellent problem-solving and communication skills.
15. Ability to work independently and in a team environment.
16. Customer-oriented mindset and ability to provide exceptional customer service.
17. Valid driver's license and willingness to travel to customer sites.
18. Professional certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.