· Customer Interaction:

• Respond to incoming customer calls, emails, and chats promptly and professionally.
• Provide detailed information about products and services, addressing customer queries and concerns.
• Build and maintain strong customer relationships through effective communication and follow-up.

· Sales Generation:

• Identify and seize sales opportunities by understanding customer needs and recommending appropriate products/services.
• Achieve and exceed sales targets through upselling and cross-selling techniques.
• Maintain a comprehensive understanding of the company’s products and services to effectively market to customers.

· Problem-Solving:

• Handle customer complaints and issues, providing effective and timely resolutions.
• Troubleshoot product/service issues by clarifying customer complaints, determining the cause, and selecting the best solution.

· Record-Keeping:

• Keep detailed and accurate records of customer interactions, sales, and transactions.
• Document all customer interactions and sales activities in the customer service database.

· Collaboration:

• Work closely with other departments, including marketing and product development, to address customer needs and feedback.
• Participate in team meetings and contribute to the development of strategies to improve customer satisfaction and sales performance.

· Follow-Up:

• Conduct follow-up calls to ensure customer satisfaction and foster repeat business.
• Monitor and follow up on outstanding customer issues and sales leads.

· Sales Support:

• Assist in creating and implementing sales strategies and promotional campaigns.
• Provide support in processing orders and handling billing inquiries.

· Customer Interaction:

• Respond to incoming customer calls, emails, and chats promptly and professionally.
• Provide detailed information about products and services, addressing customer queries and concerns.
• Build and maintain strong customer relationships through effective communication and follow-up.

· Sales Generation:

• Identify and seize sales opportunities by understanding customer needs and recommending appropriate products/services.
• Achieve and exceed sales targets through upselling and cross-selling techniques.
• Maintain a comprehensive understanding of the company’s products and services to effectively market to customers.

· Problem-Solving:

• Handle customer complaints and issues, providing effective and timely resolutions.
• Troubleshoot product/service issues by clarifying customer complaints, determining the cause, and selecting the best solution.

· Record-Keeping:

• Keep detailed and accurate records of customer interactions, sales, and transactions.
• Document all customer interactions and sales activities in the customer service database.

· Collaboration:

• Work closely with other departments, including marketing and product development, to address customer needs and feedback.
• Participate in team meetings and contribute to the development of strategies to improve customer satisfaction and sales performance.

· Follow-Up:

• Conduct follow-up calls to ensure customer satisfaction and foster repeat business.
• Monitor and follow up on outstanding customer issues and sales leads.

· Sales Support:

• Assist in creating and implementing sales strategies and promotional campaigns.
• Provide support in processing orders and handling billing inquiries.