Any Diploma

Manage Large amounts of inbound and outbound calls in a timely manner , follow communication scripts when handing different topics, identifying customers needs clarity information, research every issues and provide solutions and/ or alternative, Keep records of all conversations in our call center database in a comprehensible way, frequently attend educational seminars to improve knowledge and performance level, meet personal/team qualitative and quantitative target, Seize opportunities to upsell products when they arise, build sustainable relationships and engage customer by taking the extra mile keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level